Delivery Service

  • Delivery is possible only on the territory of Belgrade (see the map).
  • Delivery can be arranged between 11am and 6pm.
  • Price of delivery is 500,00 RSD per address.
  • Minimum time of ordering is one day before the delivery moment.
  • Shipping is not available on January 1st, January 7th, and for Orthodox Easter.
  • For Orthodox Christmas Eve (January, 6th), Good Friday, and 31.12. terms and delivery options are limited and we recommend prior consultation by e-mail.

Order policy

No refund for orders cancelled 3h or less before delivery.
Orders cancelled between 12 and 3 hours before delivery will be refunded 50%.
In case of cancelling order 12h or more before delivery, the whole sum will be refunded.
Order cancellation is possible via e-mail (from the same address used when ordering) by writing at: narudzbine@hmc.rs describing your intention.

Delivery

Door-to-door delivery is available only on the territory of city of Belgrade.

Our products are delivered at the address and time specified in your order, using the refrigerator-equipped vehicle, by HCCP standards.

Delivery time may vary by ± 15min.

Certain limitations that may affect the delivery

In case of extreme weather conditions, higher force, address that is hard to be found, or not answering the contact phone, the buyer will be notified of delay reasons.

Return Policy

Please notify us in case of any defect found on the product at the moment of delivery.

By signing the receipt, receiving person confirms that the product is delivered with expected quality and shape.

After the receiving, user is asked to follow the declaration of usage.

If the order does not satisfy the quality standards, the order may be replaced by new delivery, or refunded.

In case of return and refund, NOVCO is obligated to make a refund only via VISA, EC/MC and MAESTRO payment methods, i.e. the bank will cancel the transaction.

Privacy Policy

We guarantee that all of the information gathered about the client will be kept as a secret, and will not be used by 3rd party, unless approved by the client.

Approval is given (or not) by leaving the information on the site.

Security of information

During the payment process, payment card information is transmitted over public network in secured (encrypted) form using SSL and PKI protocols, as a latest cryptography technologies. Data security is guaranteed by payment gateway, Banca Intesa ad Beograd, and complete purchase procedure is driven by bank web pages. Your card information is never available to our system.

Company details

NOVCO d.o.o.
Bulevar Mihajla Pupina 4
11000 Belgrade
Tel: 011 369 09 78
Mob.tel: 060 300 32 56