Terms of ordering and delivery

Delivery is organized and possible only in the territory of Belgrade, and only in the parts of the city that are marked on the delivery area map (see the map).

Delivery time is between 9 AM and 6 PM (at any time in specified hours), according to the following schedule:

  • 9 AM -11 AM and 4 PM – 6 PM: “Red” zone (New Belgrade, Zemun)
  • 11 AM – 2 PM: “Blue” zone (Banovo Brdo, Dedinje, Banjica, Žarkovo …)
  • 9 AM – 2 PM and 4 PM – 6 PM: “Green” zone (City Center, Karaburma, Mirijevo …)

The delivery price per address is 500 RSD.

The deadline for ordering is the day before the desired delivery date.

Delivery is not possible on January 1st, on Orthodox Christmas Day (January 7th) and on Orthodox Easter.

On January 6th, the day before Orthodox Easter Day and December 31st, terms and possibilities of delivery are limited and prior to ordering consultations and confirmation by email (narudzbine@hmc.rs) are required.

Ordering policy

If the order is canceled 3 hours (or later) before the delivery date, we are unable to make a refund.

If the order is canceled 12 hours (or earlier) before the delivery, the refund of the entire amount paid is made.

Order cancellation is done via e-mail (from the address from which the order was sent) to e-mail: narudzbine@hmc.rs and the accompanying text on cancellation of the order.

Delivery of goods

Delivery of the products is done only in the territory of Belgrade, only in the parts of the city that are marked on the delivery areas map (see the map).

Products are delivered to the desired address and time specified in the order, with a vehicle equipped with a refrigerator, in accordance with HACCP regulations.

Delivery time may vary ± 15min in case of traffic jams or extraordinary circumstances.

Any restrictions that may affect delivery

In the case of emergency conditions, force majeure, difficulties in finding the address, or if the recipient does not respond to calls to the phone number provided within the order, the contracting authority shall be informed of the reasons for the delay and / or undeliverable shipment.

Complaints

The recipient of the order (end user) is obliged to announce any claims upon receipt to the supplier.

The consignment note accompanying the order should be signed by the recipient (end user) which confirms by signature that the order has been received in the appropriate form, quantity and quality.
Upon receipt of the order, the recipient (end user) must follow the instructions from the product declaration (storage mode and shelf life).

If the order does not correspond to the standard quality, a refund will be made or an agreement with client will be made about the new delivery.

In the case of cancellation of order and return of funds to a customer who has previously paid by some of payment cards, in part or in whole, and regardless of the reason for return, the seller (Novco doo) is obliged to refund only through VISA, EC/MC and MAESTRO payment, which means that the bank will make a refund at the client’s account at the request of the seller.

Statement on privacy protection of users

We guarantee that all information obtained during the ordering and payment process is kept secret and is not used for any other purpose, unless the client has previously obtained the consent. The Client gives his consent (or does not) during the ordering process, and only if there is a clear question about the use of personal data for sending the new offers or for other (clearly stated) purposes.

Data protection mode during transaction

When entering payment card information, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the current state-of-the-art cryptographic technology. The security of the data during the purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete collection process is carried out on the bank’s pages. No information about the payment card is available to our system at any moment!

Dealer’s contact information

NOVCO d.o.o.
Bulevar Mihajla Pupina 4
11000 Belgrade, Serbia